FREQUENTLY ASKED QUESTIONS
How do I order?
US customers should order from us.faradite.com in USD. The US store is set up specifically for US customers only. Companies with accounts should be sure to log in to the site before ordering.
How do I set up trade account?
Under the 'My Account' menu you will see a 'Trade Account' option. Use the form on the 'Trade Account' page to submit your application for a trade account.
How do I change my order after placing?
If you notice an error on your order immediately after placing it (within 10 minutes) please call us and we will endeavour to make changes required. If error is not noticed until later please contact us and we will make required changes. Once order is dispatched we are unable to make any changes. Please see 'How do I return goods'.
How do I return goods?
Please contact firstname.lastname@example.org with with details of your order. A member of the team will provide information for returning goods and explain the process.
Can I exchange products for something else?
Please contact email@example.com if you would like to discuss exchanging products. We may suggest a conversation with technical support as a way of finding a faster, simpler solution.
My product is faulty how do I raise technical ticket?
Please contact firstname.lastname@example.org with details of the technical issues being experienced.
How much is Shipping?
Once you have populated your cart, you will see a 'Calculate Shipping' button in the cart to see your shipping cost. Shipping is charged as a flat rate of $16.00 for all US states.
Where does my delivery come from?
Orders are fulfilled from our UK warehouse but arrive with you taxes and duties paid (DDP) so you will not incur any retrospective charges from couriers.
How long will my order take to arrive?
Typical delivery transit times are 3 - 4 days to all US addresses.
What couriers do you use?
For orders less than $800 we send with UPS all orders above $800 will be sent via DHL.
Can I collect my order?
Do you do pre 9 / pre 12 delivery?
No, we cannot offer or guarantee any pre 9 or pre 12 delivery times.
How much Tax / Duty will I pay?
All prices shown when ordering will display all relevant taxes and duties. You will not incur any extra charges than what you pay at checkout. Our shipping terms at "Delivered Duties and Taxes Paid" DDP.
How do we request your W9 form?
We are located in the UK for tax purposes, you therefore don't have to obtain a W9 form from us to be able to do business with us.
When will my order be dispatched? (Motion Sensor 360 Range)
We hold a large stock of all motion sensors and orders are typically dispatched same day (for orders placed before 12:00 GMT) Orders placed after midday will be dispatched next working day (Mon-Fri) for delivery the following day.